Support
Frequently asked question
Access our fully dynamic content on any iOS device, Android device, or computer system. Whether you want to read books, listen to audiobooks or music, you can enjoy all our media.
If you are attempting to use content on Readilly and it isn't functioning, we kindly ask you to contact our support staff. Please speficy the issue, content category (book, audiobook, music), and product title causing the issue. Our technical staff can tackle your issue and have a Customer Service Representative get in touch with you within 24-48 hours.
Check out our Support Contact Form to address any issue or concern you may have. Within 24-48 hours, one of our Customer Service Representatives will communicate with you.
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Any iOS device, Android device, or desktop computer allows you to enjoy all our media! Whether you want to read books, listen to audiobooks or music, you have access to fully dynamic content.
Take your questions to our support contact form, letting us know what issues you are having. Our support staff responds as soon as we can, usually within 24 hours.
The best thing to do is notify our support staff with the name of the book causing issues, and the device you are trying to read it on. Our technical staff will look into the problem, and a support representative will get back to you as soon as there's a resolution, usually within 24 hours.
You can cancel your account at any time. Contact one of our Customer Service Representatives at 1-888-913-0817 or complete the online form. There will not be any questions asked and cancelling is hassle-free.
Shortly after cancelling your membership, you will receive a confirmation email at the email address used when creating your account. Update your email on file with a live representative or by sending a request through our contact form. Follow up with a support representative if you do not receive a cancellation confirmation to your email. You may have to check your spam/junk mail.
These are the various qualifiers for refund eligibility:
Refund Status:
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-888-913-0817.
- i) If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
- ii) If you have not received the experience you expected from our website, you might be refund eligible.
- For additional assistance or to request a refund, call a live representative by calling toll-free 1-888-913-0817. For a more detailed description of our refund policy, please refer to our Terms of Service.
Refund Status:
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-888-913-0817.
Readilly is accessible anywhere in the world, from as many devices as you want. All you need is an internet connection!
Content is added on a regular basis to deliver the most complete library possible. Our team is hard at work to offer you new content, so check back frequently!
Once you cancel your membership with success, and receive a confirmation email, there should be no further charges. If this is not the case, please reach out to one of our live representatives at 1-888-913-0817 so we can resolve this issue.
There are several ways to speak with a live representative. Call toll-free at 1-888-913-0817 or send an email to support@readilly.com.
